Writing to Collect Debt

Course Information

1 Day Course

Time: 9.15am – 5pm

Contact: [email protected]

Venue: Hotel (near MRT)

Note:

Tea breaks and buffet lunch will be served. Car parking coupons are available upon request.
For 3 pax and above, 10% discount across the board

Course Introduction

This programme is designed to enable working professionals in writing emails and letters of reminders to expedite the payment process.

This one day workshop will equip you with the essential skills on how to write more effective letters of reminder Skills such as how to ensure the tone of the letter matches the age of the debt will be covered. Participants will also be taught the proper techniques for making follow up callers to debtors.

Learning Outcome

Learn the proper format and style for writing
reminder letters
Learn how to use specific words and phrases to
your advantage
Learn how to write persuasively
Use the right tone and style when writing
Master the techniques used for follow up phone
calls to expedite payment

Course Outlines

Topic 1: Introduction

The styles and approaches to business writing today
The fundamentals of collection letters and emails
Understanding the different stages of debt
The different categories of collection letters and emails
When to use which type of letter/email when collecting debt
The Do’s and Don’ts of collection letters

Topic 2: Categories of Collection Letters and Emails

The Reminder Collection Letter
The Inquiry Collection Letter
The Appeal Collection Letter
The Ultimatum Collection Letter
Useful phrases and words to capture attention and persuade

Topic 3: Writing Letters of Reminder

Concise writing techniques
Using the right approach
Understanding legal liabilities in writing
Format and structure for letters of reminder
The usage of tone when writing a letter of reminder
How to emphasize content and tone through the use of words and phrases
Substantiate the arguments/points to get to the readers
Ways to emphasize urgency and expediency when writing letters of reminder

Topic 4: Post Writing Strategies

The follow through processes
The importance of collection calls
The 4 parts of a telephone collection call
Conveying urgency and action