Effective Communication & Relationship Management

Course Information

1 Day Course

Fee: $600 (before GST)

Course Date: 

  • 20 Nov 2025
  • 26 Jan 2026
  • 26 Feb 2026

Time: 9.15am – 5pm

Contact: [email protected]

Venue: Hotel (near MRT)

Note:

  • Tea breaks and buffet lunch will be served. Car parking coupons are available upon request. 
  • For 3 pax and above, 10% discount across the board
Diverse group of people standing together, showcasing inclusivity and teamwork.

Course Introduction

In today’s increasingly interconnected business environment, it is vital that employees be able to interact and work effectively with others in the workplace. Communication is a skill that gives people the knowledge and techniques to ones internal and external personas. This program helps your people to recognize that skills in communication  is inevitable, and that it can be healthy when appropriately managed by proper communication. These time-saving techniques enable the participants to develop skills and techniques for managing communication effectively, and to achieve positive outcomes, rather than to prevent all conflict. Go beyond the theory of dealing with conflict, with practical activities and role-plays that can build skills and confidence

You will learn the appropriate communication styles that will help you avoid ineffective communication and improve work relationships. Do not let negative experiences affect your willingness to try and get along with anyone! Discover how you can use the DISC as a tool to come out tops with not just textbook answers but tried and tested techniques as well!

Learning Outcome

At the end of this programme, participants will learn the following:

  • Key Elements of Communication
  • Rapport Building Strategies
  • Assessing the Conflict Situation & Resolution Styles
  • Using Empathy and Building Trust

Course Outlines

Topic 1: Introduction
  • Understanding people’s specific needs and expectations
Topic 2: Understanding Communication​
  • Principles of Communication
  • Personal values and beliefs
  • Intentions vs Actions
  • Core skills and processes for effective communication
  • Getting the message across 
  • Mental States
  • That’s not what I meant at all
  • Putting yourself in the other person’s shoes 
  • Conflict escalation and how to avoid it
Topic 3: Insights to Human Behavior
  • Behavior Analysis- Body Language
  • Verbal
  • Non-Verbal
Topic 4: Conflict Resolution Strategies through Advanced Behavior Profiling through Observation
  • “Windows to your soul”
  • Analyzing Language Patterns
  • Insights to Quantum Linguistics
Topic 5: Conflict Resolution Strategies through Advanced Behavior Profiling through Observation
  • Applying Empathy
  • EQ – S.B.T.S
  • Why are people difficult?
Topic 6: Skill Application in Different Situations
  • The Art Of Listening
  • The Art of Questioning
    • Probing
    • Tonality & Pitch
  • Verbal Punctuation
Topic 7: Soothing or Stoking – Techniques for Building Rapport
  • Building Trust in Relationships
  • The Whale Done Method
  • Your Action Plan
Reflection – Application - Conclusion​

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