Building Multi Generational Relationships
for Workplace Cohesion

Course Information

1 Day Course 

Fee: $600 (before GST)

Course Dates:

  • 21 April 2025
  • 14 May 2025
  • 25 June 2025

Time: 9.15am – 5pm

Contact: [email protected] 

Venue: Hotel (near MRT)

Note:

  • Tea breaks and buffet lunch will be served. Car parking coupons are available upon request. 
  • For 3 pax and above, 10% discount across the board

Course Introduction

Today’s workforce is decidedly multigenerational. It is comprised of five generations: Traditionalists, Baby Boomers, Generation X, Generation Y (or Millennials), and a smattering of Generation Z whose life experiences have left indelible marks on their values and work preferences. This rapid and unprecedented demographic shift has many organization wondering how will they adapt to the “5G” workplace. Thriving in a multigeneration workplace can be a complex tasks which requires understanding, empathy and adaptability.

This interactive workshop is specially crafted for the participants to embrace this new set of skills and understand the differences among generations to thrive in the new environment.

Learning Outcome

  • Acquire an overview of the 5 generations in the workplace, their unique profiles and how to leverage effectively to achieve organizational objectives
  • Learn the critical skills needed to effectively thrive within the multi-generation workforce
  • Confident to create an accommodative environment to nurture and harness the collaborative skills of the multi-generation workforce to cultivate cohesion
  • Learn the unique factors impacting team effectiveness and the techniques needed be effective across generations.

Course Outlines

Topic 1
  • Introduction, clarifying methodology, objectives and outcomes
  • Overview of the different multi generations workforce
  • Understand the different generations’ strength
  • Benefits of a multigeneration workforce
  • Recognizing diversity as strength among generations
  • Discuss contextualize challenges of a multigeneration workforce
Topic 2
  • Identifying similarities among multigeneration workforce
  • Discuss the contributions from each generation to the workplace
  • Employing the appropriate work styles that best suit across generations
  • How to improve working relationships among multigeneration workforce
Topic 3
  • Cultivating shared goals to enhance mutual benefits
  • Building trust among multi generation workforce
  • Understand motivation across generations
  • Applying collaborative tools to make engagement easier
Topic 4
  • Addressing communication barriers across generations
  • Hearing and listening is not the same thing: leverage on listening techniques
  • Managing generation conflicts using a route map
  • Employed a feedback mechanism across generations
  • Key takeaways, summary and feedback
Methodology
  • Q&A
  • Video
  • Facilitated discussions
  • Mini presentation
  • Team exercise
  • Learning aid
  • Trainer’s sharing
  • Case studies
  • Personal reflection

Trainer's Profile

Mr. Clement Ng

Clement is a highly experience corporate trainer, executive coach, profiler and management consultant specializing in building competencies to transform organization and deliver superior results. His wealth of experience was garnered from over 20 years of corporate leadership positions within major listed companies and multinationals. In the past 20 years, he has been actively involved in learning & development and facilitated in excess of over 400 workshops. He left his corporate leadership position to fulfilled his passion in training. He possessed a wide base of industry knowledge and experience in various high performing sectors: Banking & Finance, Pharmaceutical, Retail, FMCG, MICE, Luxury, Services, Consumer, Manufacturing, Projects, Architecture and Government. He has mentored and trained thousands of executives and professionals in leading organizations on commercial application within both B2B and B2C environment in the region. His unique methodology to understand, contextualize and customize to suit the requirements of the business environment quickly and accurately has earned him his clients’ trust and endorsement. He has a strong passion and desire to share his broad commercial knowledge and practical knowhow to impact learners and transform their work performances to achieve greater heights.

Clement was privileged to have work across half the globe managing large businesses across multi-cultural structures and led high performance teams in the front line. Within his leadership capacity, he has managed company’s overall business strategies inclusive of overseeing Asia Pacific implementation and execution. Well verse in business management and communication strategies, he has consistently delivered exponential growth resulting in “Global Best Practice” case studies and engage clients over countless presentations.  He has also led many first in regional strategies and organizational thinking, creating a culture of positive mindset, redesigned customer experiential journey, improved sales force effectiveness, drive customer conversion ratio, inspired creative solutions to resolve complex problems in his pursuit of excellence in business management.

Clement has extensive training and mentoring experience providing knowledge transfer to over 100 global companies across all levels in multi sectors. His area of specialization includes hard skills to deliver ROI success and all critical soft skills etc. He is also a certified behavioural trainer in TetraMap, emotional intelligence psychometric assessor and has the ability to integrate behavioural science into the learning journey.           

Qualification

  • Master in Business Administration (Double Major)
  • Bachelor of Business (Double Major)
  • Diploma in Export Management
  • ACTA Certified (MOE Trainer)
  • Certified Performance Coach – ACSTH
  • Certified NLP Effective Workplace Communication
  • Certified EQi facilitator
  • Certified facilitator for TetraMap
  • Category Management – Apogee group
  • Category Management – Quantic group
  • Master of Shelf (Category Management)
  • Building Winning Teams – Adage Corporation
  • Project Management – BCA
  • Leadership in Action – Michigan Graduate School
  • Digital Marketing – Lithan Academy
  • Pricing Strategies – SIM

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